Hidden at the end of the world

 Terms

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BELOW YOU WILL FIND OUR ADVICE AND GENERAL TERMS & CONDITIONS BEFORE TRAVEL.

PERSONAL GEAR REQUIRED: 

  • clothing for mountaineering and trekking: Base layer suit, fleece jacket, windproof and waterproof jacket & trousers, thermal jacket, first layer gloves, windproof and waterproof gloves, beanie, warm hat or band;
  • mountaineering or trekking boots: plastic or leather, waterproof, covering the ankle
  • sandals
  • towel
  • sunglasses
  • backpack +55l
  • travel backpack or trekking bag for trekking day
  • headlamp plus extra batteries
  • water bottle 1l
  • sunscreen (for lips and skin) 

EXPERIENCE AND TECHNICAL EXPERTISE REQUIRED:

Appropriate for people without trekking experience in wilderness terrains. 

LIMITATIONS/ACTIVITY RESTRICTIONS:

Not suitable for people with heart problems or other disabilities that may prevent them from participating in the expedition/tour/trip for example: due to the requirement to sustain long period of physical activity and the remotness of these locations from first aid or other medical support these trips are not suitable for pregnant women and children under the age of 18 without written autorisation of parents or legal guardian. Minimum age to be able to participate is 12 years old.  

DESCRIPTION OF ACTIONS TO BE FOLLOWED BY THE PARTICIPANT FOR THE PROPER DEVELOPMENT OF THE EXPEDITION:

It will be required of those who participate in the expedition/tour/trip to respect and protect the natural, historical and cultural heritage in which the activities take place. Including being kind and respectful to those who are sharing the expedition and with the local communities visited. Participants will be guided by a Professional Native Guide with First Wilderness Responder. All rules about Safety and Environment Protection will be provided to you by Guide during the activity.

CRITERIA USED TO SUSPEND THE ACTIVITY:

The company retains the right at all time to stop or prevent a participant or any activity from taking place if the guide or instructor deems that participation in the activity would place anyone at risk including other participants or guides; a participant refuses to follow guidance and instructions they may be prevented from continued participation. It is also at the discretion of the guides to assess a participants physical and/or psychological wellbeing prior to any activity. The guide will also assess local conditions including for example weather conditions and/or other natural phenomena that may endanger the safety of the participant and in their absolute discretion be able to suspend/delay or cancel any activity.

MANDATORY TRAVEL INSURANCE:

Expeditions/Tours in Tierra del Fuego: every participant must provide proof of Travel Insurance which must provide full cover, including medical evacuation. If you are not sure please check with your insurance agent or contact us. Failure to provide evidence of travel insurance may prevent participation in the tour.  

INDIVIDUAL RESERVATION & CANCELATION POLICY: 

  • KING PENGUIN PARK & STROMTOLITES

Reservation of the tour must be done by email. A reservation is not final until receipt of the deposit or payment for the tour. 

Cancellations with more than 48 hours before the service, will have a charge of 5% of the value canceled. Cancellations between 48 to 12 hours before the service, will have a charge of 20% of the value canceled. Cancellations with less than 12 hours before the service, will not be returned.

Returns with means of payment Pay Pal and Transbank, have a refund of 95% of the sale. 

INDIVIDUAL RESERVATION:

Reservation of the tour/travel service must be done by email.  A reservation is not final until receipt of the deposit or payment for the tour/travel service.

Deposit and final payment:

The 30% deposit is required in order to confirm reservation and to ensure an availability of the tour/travel service. Deposit must be paid at the time of reservation.

Upon receipt of the deposit, the Operator will send a confirmation of reservation. Final payment date will be listed on the confirmation. After the confirmation of tour/travel service final payment is due 60 days prior to date of tour/travel service unless otherwise indicated by Operator. If a reservation is made within 60 days of departure, the entire cost of the tour/travel service must be paid at the time of reservation in order to secure confirmation.

Payments may be made by cash, wire bank transfer, credit card and Pay Pal. If you pay your deposit by wire transfer, we cannot confirm your reservation until your payment has received the bank.

Cancellations and Refunds Individual:  

To cancel reservation must be submitted request to us in writing by email at office@tdfpatagoniatour.com and  cancellation date will be the date on which we receive a notice.

  • If we receive a cancellation notice 61 days or more from the Tour/travel service date, we will refund 30% of the deposit amount, and all of the Tour price, to the extent that you have made that payment.
  • If we receive a cancellation notice 60 to 31 days prior to the tour/travel service date, we will retain percent 50% of the Tour price
  • If we receive a cancellation notice 30 to 15 days prior to the tour/travel service date, we will retain 70% of the Tour/travel service price
  • If we receive a cancellation notice 14 days or fewer prior to the tour/travel service date, we will retain 100% of the Tour price.

 

GROUP RESERVATION:

According to agreement on tour/touristic services 30% deposit is required at the time of reservation in order to confirm your reservation and to ensure an availability of the tour/travel service

Deposit and final payment:

Upon receipt of the 30 % deposit, the Operator will send confirmation of reservation. Final payment date will be listed on the confirmation. After the confirmation of tour/travel service final payment is due 90 days prior to date of tour/travel service unless otherwise indicated by Operator. If your reservation is made within 90 days of departure, the entire cost of the tour/travel service must be paid at the time of reservation during 3 working days in order to secure confirmation.

Payments may be made by cash or wire bank transfer.

Group Cancellations and Refunds:

To cancel reservation for the group must be submitted request to us in writing by email at office@tdfpatagoniatour.com and cancellation date will be the date on which we receive your notice.

  • If we receive cancellation notice 91 days or more from the Tour/travel service date, we will refund 50% of the deposit amount, and all of the Tour price, to the extent that you have made that payment.
  • If we receive a cancellation notice 90 to 61 days prior to the tour/travel service date, we will retain percent 20% of the Tour price
  • If we receive a cancellation notice 60 to 31 days prior to the tour/travel service date, we will retain 50% of the Tour/travel service price
  • If we receive a cancellation notice 30 days or fewer prior to the tour/travel service date, we will retain 100% of the Tour price.

General terms: 


No refunds will be provided for any unused portion of a tour once the tour begins, including if leave a tour for any reason or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we strongly encourage to purchase interruption insurance.

Changes:

If any changes of tour dates or itinerary after we confirm tour, a change fee may be imposed depending on the changes made. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. These are included in the change fee and can be substantial.

Cancellations or Changes by TDF Patagonia Tour and Flexibility:

We reserve the right to cancel, alter or modify any tour without prior notice for the safety and/or comfort of clients. You acknowledge that the amenities, accommodations, transportation, route, schedule, and itinerary may change without prior notice due to local circumstances or events, which may include mechanical breakdown, ferry cancelations, flight cancellations, illness, strikes, political disputes, weather, border crossing problems, and other unforeseeable factors. If, prior to departure, we make a significant change because of a problem with a supplier, we will, as soon as reasonably possible, notify you of available alternatives.

Any changes may require a supplemental payment from you or result in a refund less any cancellation fees and non-refundable deposits. If we cancel, which is rare, a check for a full refund will be issued to you less any non-refundable deposits advanced to local suppliers. This refund will constitute full settlement of claims you may have arising out of our cancellation.

Responsibility:

A Supplier’s services are subject to the Supplier’s own terms and conditions and the local laws and regulations of the relevant country. TDF Patagonia Tour will provide a refund for a Supplier’s delay, cancellation or overbooking less any non-refundable deposits and cancellation fees.

If TDF Patagonia Tour and/or any of its Suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole discretion, vary or cancel any itinerary or arrangement in relation to the tour. Regarding civil unrest, once TDF Patagonia Tour has investigated the prevailing situation, as it deems fit, it shall remain in TDF Patagonia Tour’ sole and absolute discretion whether to proceed with the tour.

Travel Insurance:

The tour/travel service price does not include travel insurance. We recommend to purchase travel insurance, covering trip interruption and cancellation, baggage, medical, accident/life, evacuation, repatriation and other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to you.